Frequently asked questions
Where are your apartments located?
Situated on the same city block on the Upper East Side of Manhattan, our two apartment buildings are located at 1471 Second Avenue and 252 East 77th Street. The buildings are nearly identical, with Studios and 1-Bedroom apartments available at 1471 Second Avenue, and 1-Bedroom and 2-Bedroom apartments available at 252 East 77th Street. Our apartments are conveniently located just two blocks from the subway station in a wonderful world-class neighborhood with endless things to do, places to see and foods to eat.
Where is your management office located?
Our management office is on the ground floor of the apartment building at 1471 Second Avenue. From here, we handle inquiries and bookings, and manage day-to-day operations. We spend a good portion of our time here, and there’s no place we’d rather be! Well, except for when we get hit with one of those infamous New York snow storms...then we’d rather be in Tahiti.
What are your rates?
What is the minimum stay?
All of our apartments can be rented for a minimum of 30 days. AFI Property Management offers flexible leases ranging from one month to one year.
What kind of amenities do you offer?
All of our apartments feature flat screen TVs, satellite TV service, wireless internet access, fresh bed linens and bath towels, fully-equipped modern kitchens, coffeemakers, and irons with boards
How can I schedule a viewing of one of your apartments?
If you would like to come by and see our available spaces, please call us at (212) 452-2068 or send an email to firstname.lastname@example.org
What is the booking process?
First, send us an inquiry or contact us to find out about availability and pricing. Once you’re ready to book an apartment, we’ll send you our residential lease contract for you to review and sign, along with a payment summary and schedule. Personal documentation will be required, including a scanned copy of your passport/government-issued I.D. and your completed application form. At least 24 hours prior to your arrival, we will send you an email with important information regarding check-in, as well as further details about the apartment you’re renting. Throughout the entire process, a single member our team will be serving you so that things run smoothly. No reservation codes or reference numbers – just good ol’ fashioned customer service.
What payment methods are accepted?
We accept all major credit cards, cashier’s checks/bank checks, and electronic wire transfers. Fees may apply for certain payment methods.
Are utilities included in rent price?
Are your apartments family/kid friendly?
We love kids (really, we do!), but not all of our apartments are suited for children. We think that families with kids will be most comfortable in our 2-bedroom units, some of which feature a kid-size Twin bed. Additionally, because the building does not have an elevator, strollers would have to be carried up the stairs. There is no place to store strollers on the ground level.
Do you offer housekeeping?
Why am I being charged a cleaning fee?
The one-time cleaning fee is due upon move-in and covers the cost of cleaning and refurbishing the apartment after you leave. Cleaning fees vary according to apartment size. If you would like to have the apartment cleaned during your stay, we offer cleaning services at an additional charge.
Are pets allowed?
Sorry, no dogs, cats, birds or any other non-human species allowed. Service animals may be accommodated, but documentation of disability & need for the animal must be provided ahead of your arrival.
Are there laundry facilities in the building?
Like many pre-war apartment buildings in New York City, our properties do not have on-site laundry facilities. In this city, you are considered a very lucky person if you have washing machines in the building where you live, let alone inside your apartment. That being said, this is just one of the many seemingly necessary/normal things that so many New Yorkers do without in exchange for living in the greatest city in the world, and there are plenty of conveniently located Laundromats and full-service cleaners who are happy to pick-up, clean, fold, and deliver your laundry for you. Wouldn’t you rather spend your time doing other things, anyway?
Is there an elevator in the building?
Our properties are historic pre-war apartment buildings and do NOT have elevators. Apartments are available on floors 2-6, so you can choose how high up you are willing to hike. In most cases, our staff will be on hand to help you with your luggage when you arrive. Disclaimer: We are not responsible for any weight you might lose as a result of living in a 6th floor apartment.
What are the check-in and check-out procedures?
Move-in time is after 4pm, and move-out time is by 11am. If you need to make special arrangements, please let us know ahead of time and we‘ll do our best to accommodate your requests. If you arrive during our normal business hours, we will be here to greet you. If you arrive later, you will already have all the information you need to access the apartment, so you can let yourself in and make yourself at home.
How can I contact the Management Team during my stay?
If you need to reach us during your stay for ANY reason, you can do so by sending an email, calling one of our team members directly, or by sending a text message. In the case of an emergency, call 9-1-1 for help, and then try contacting the Owner or the Property Manager directly. During business hours, you can find us in our office on the ground floor of the building at 1471 Second Avenue…come say Hi!